Blast Audit

If `Run Matching` ends with `No matches found in the documents.` or the add-in says results look uncertain, the problem is usually document scope, OCR quality, or overly strict settings.

Fix "No Matches" or Low Confidence

When `Document Matching` fails before or during a run, Blast Audit usually tells you exactly what is wrong. This article maps the most common add-in errors to the fix that…

Fix Engine and Mapping Errors

If the add-in stops you before normal work starts, the blocker usually falls into one of four buckets: lost snips, a license already active on another device, subscription access, or…

Fix Snip, License, and Access Blocks

Most invite problems in the dashboard come from seat limits, unsupported role values, or CSV formatting. This guide uses the real `Users` and `Billing` flows in Blast Audit so you…

Fix Seats and Invite CSV Errors

Blast Audit can only match and view documents reliably after OCR is complete. If OCR is interrupted or weak, you may see skipped documents, blocked previews, or low-quality matching output.

Handle Skipped Documents and OCR Risk

The fastest support tickets are the ones that let Blast Audit support reproduce the issue on the first read. This checklist is built around the actual add-in and dashboard flows…

Build a Support Escalation Packet

When a customer, IT team, or procurement reviewer asks for Blast Audit security details, the fastest path is to send them to the exact legal and admin pages that already…

Security and Privacy Quick Answers

The best Blast Audit teams do not wait for blocked runs or end-of-week cleanup. They use a short weekly routine across the add-in and dashboard to keep OCR healthy, templates…

Weekly Power-User Operating Routine

William Karkegi

Troubleshooting and Expert

Find answers and get help from Intercom Support and Community Experts

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